Privacy Policy.

1. About this policy

This Privacy Policy applies to the WezCloud website and services, including hosting, domain-related services, billing, and customer support. “WezCloud,” “we,” “us,” and “our” refer to the business operating the WezCloud services. Add your full legal entity name here: [Legal business name].

This policy should be read together with our Terms and Conditions and any notices displayed when you use a particular service.

2. Information we collect

Depending on how you use our services, we may collect the following categories of information:

• Contact and account information: name, email address, phone number, billing address, login details, and account preferences.
• Order and billing information: products ordered, invoices, payment status, transaction references, and tax information where applicable. Payment card details are generally handled by the payment provider, not stored directly by us, unless explicitly stated.
• Domain registration information: registrant details and information required by the relevant domain registry or registrar.
• Technical information: IP address, browser and device information, access logs, diagnostic records, and security events.
• Support communications: messages, support tickets, attachments, and information you provide when contacting us.
• Service data: content and files you choose to store or process using your hosting account. You are responsible for ensuring you have the rights and authority to upload that data.

3. How we use information

We may use personal information to:

• Create and administer customer accounts and provide purchased services.
• Process orders, payments, invoices, renewals, and refunds.
• Register or manage domain names and communicate with registrars or registries when instructed.
• Respond to support requests and send important service notices.
• Maintain security, prevent fraud and abuse, troubleshoot issues, and protect our systems.
• Meet legal, accounting, tax, and regulatory obligations.
• Improve our website and services where permitted by law.
• Send marketing messages only where permitted and subject to your applicable preferences and rights.

4. Cookies & analytics

Our website or control panel may use cookies or similar technologies needed for login sessions, security, preferences, and basic functionality. If we use analytics or advertising technologies, we should identify those tools here and explain how consent and opt-out choices are provided where required.

You can manage cookies through your browser settings, although disabling essential cookies may affect site functionality.

5. Payments & third-party providers

Payments may be processed by external payment gateways. When you pay, the provider may collect and process information under its own privacy policy and security practices. We receive information needed to confirm payment and manage your order, such as transaction references, payment status, and limited payment details.

Before publishing, list the payment providers you actually use and link to their privacy policies.

6. How we share information

We do not sell personal information as a standalone product. We may share relevant information with:

• Service providers: data centres, hosting infrastructure providers, email services, payment processors, support tools, and security providers.
• Domain providers: registrars and registries where needed to register, transfer, or manage a domain.
• Professional advisers: accountants, auditors, insurers, or legal advisers where appropriate.
• Authorities or other parties: when required by law, valid legal process, or to protect rights and safety.
• Business transfers: a successor or purchaser if our business or relevant assets are reorganized or transferred, subject to applicable safeguards.

We aim to share only information reasonably needed for the relevant purpose and expect service providers to handle it appropriately.

7. How long we keep information

We retain information for as long as needed to provide services, maintain business records, resolve disputes, enforce agreements, protect security, and comply with legal obligations. Retention periods vary by data type and legal requirements.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to backups and legal retention requirements.

8. Data security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed completely secure.

You should use strong, unique passwords, enable available account security features, keep your applications updated, and maintain independent backups of your hosting data.

9. Your choices & rights

Depending on the laws that apply to you, you may have rights to request access to, correction of, deletion of, or a copy of personal information, object to certain processing, withdraw consent where processing relies on consent, or lodge a complaint with a relevant authority.

You may also unsubscribe from marketing emails using the link provided in the message. Service, security, billing, and legal notices may still be sent when necessary.

To submit a privacy request, contact privacy@wezcloud.com or support@wezcloud.com. Confirm that these mailboxes exist before publishing.

10. Children's privacy

Our services are intended for people who can legally enter into the relevant service agreement. We do not knowingly collect children's personal information in a way that violates applicable law. If you believe a child has provided personal information improperly, contact us so we can review the request.

11. International transfers

Our service providers or infrastructure may process information in countries other than your own. Where required, we will take steps intended to provide an appropriate level of protection and comply with applicable rules for international data transfers.

12. Changes to this policy

We may update this policy as our services, technology, or legal requirements change. We will publish the updated version on this page and revise the “Last updated” date. Where required by law, we will provide additional notice or seek consent.

13. Business details

Legal business name: [Add your registered legal entity name]

Registered/business address: [Add your business address]

Privacy contact: [Add your designated privacy contact or email]